How To Win Friends And Influence People By Dale Carnegie

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Source: http://www.yourcoach.be/blog/wp-content/uploads/2014/02/Dale-Carnegie-How-to-win-friends-and-influence-people.pdf

Contents:

Eight Things This Book Will Help You Achieve

Preface to Revised Edition

How This Book Was Written-And Why

Nine Suggestions on How to Get the Most Out of This Book

A Shortcut to Distinction

Part 1 – Fundamental Techniques In Handling People

• 1 – “If You Want to Gather Honey, Don’t Kick Over the Beehive”

• 2 – The Big Secret of Dealing with People

• 3 – “He Who Can Do This Has the Whole World with Him. He Who Cannot, Walks a Lonely Way”

• Eight Suggestions On How To Get The Most Out Of This Book

Part 2 – Six Ways To Make People Like You

• 1 – Do This and You’ll Be Welcome Anywhere

• 2 – A Simple Way to Make a Good Impression

• 3 – If You Don’t Do This, You Are Headed for Trouble

• 4 – An Easy Way to Become a Good Conversationalist

• 5 – How to Interest People

• 6 – How To Make People Like You Instantly • In A Nutshell

Part 3 – Twelve Ways To Win People To Your Way Of Thinking

• 1 – You Can’t Win an Argument

• 2 – A Sure Way of Making Enemies—and How to Avoid It

• 3 – If You’re Wrong, Admit It

• 4 – The High Road to a Man’s Reason

• 5 – The Secret of Socrates • 6 – The Safety Valve in Handling Complaints

• 7 – How to Get Co-operation

• 8 – A Formula That Will Work Wonders for You

• 9 – What Everybody Wants

• 10 – An Appeal That Everybody Likes

• 11 – The Movies Do It. Radio Does It. Why Don’t You Do It?

• 12 – When Nothing Else Works, Try This • In A Nutshell

Part 4 – Nine Ways To Change People Without Giving Offence Or Arousing Resentment

• 1 – If You Must Find Fault, This Is the Way to Begin

• 2 – How to Criticize—and Not Be Hated for It

• 3 – Talk About Your Own Mistakes First

• 4 – No One Likes to Take Orders

• 5 – Let the Other Man Save His Face

• 6 – How to Spur Men on to Success

• 7 – Give the Dog a Good Name

• 8 – Make the Fault Seem Easy to Correct

• 9 – Making People Glad to Do What You Want

• In A Nutshell

Part 5 – Letters That Produced Miraculous Results

Part 6 – Seven Rules For Making Your Home Life Happier

• 1 – How to Dig Your Marital Grave in the Quickest Possible Way

• 2 – Love and Let Live

• 3 – Do This and You’ll Be Looking Up the Time-Tables to Reno

• 4 – A Quick Way to Make Everybody Happy

• 5 – They Mean So Much to a Woman

• 6 – If you Want to be Happy, Don’t Neglect This One

• 7 – Don’t Be a “Marriage Illiterate”

• In A Nutshell ————– Eight Things This Book Will Help You Achieve

• 1. Get out of a mental rut, think new thoughts, acquire new visions, discover new ambitions.

• 2. Make friends quickly and easily.

• 3. Increase your popularity.

• 4. Win people to your way of thinking.

• 5. Increase your influence, your prestige, your ability to get things done.

• 6. Handle complaints, avoid arguments, keep your human contacts smooth and pleasant.

• 7. Become a better speaker, a more entertaining conversationalist.

• 8. Arouse enthusiasm among your associates.

This book has done all these things for more than ten million readers in thirty-six languages.

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6 ways to respond to your boss yelling at you

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Source: http://www.businessinsider.com/6-ways-to-respond-to-your-boss-yelling-at-you-2015-8

1. Ask To Schedule A Private Meeting

If someone is yelling, it’s probably because they’re at their wit’s end. They feel cornered by whatever conundrum they’re facing, and might have become irrational about dealing with it. Whether your boss’s concerns are legitimate or frivolous, you can diffuse the situation by calmly asking for a private meeting at which to discuss the meeting at hand. Make it formal: book a conference room and schedule a time that day so you two can sit down and hash out the problem, as it’s most likely a solvable work challenge.

2. Explain Yourself

Again, remain calm, but speak up. If your boss has the wrong idea about something you’ve done, say so. Don’t be vindictive or petty in your speech. Keep it matter-of-fact, and explain yourself. If your boss is demanding answers, give them. Be clear and succinct, and keep to the point without waffling on. If you can be direct in your communication chances are your shouting boss will calm down and meet you at your timbre.

3. Own Up To Your Mistakes

Don’t make excuses. If you’re getting yelled at because you messed up, own it. Denying your responsibility will only make your boss madder. Don’t be combative when you’re in the wrong, it won’t serve you in the long run. Let your boss know that you understand your mistake, are very sorry, and will work as hard as you can to fix the problem as fast as possible. Chances are the more repentant you are about your mistake and the more willing to fix it, your yelling boss will soften and even feel bad about coming down on you so hard. We’re all human, even bosses.

4. Offer A Solution

Whatever’s going on, whether it’s because of your folly or something out of your control, offer a solution. Yelling comes from frustration, so chances are your boss feels cornered, and is ironically probably terrified of being yelled at by their own boss. If you can be creative and show initiative in moving forward, you might be offering your boss a solution they couldn’t see on their own.

5. Never Yell Back

Never, under any circumstances, yell back at your boss. I once had a boss yell at me over something that wasn’t my fault, and I sat calmly and took it. Sometimes, with your boss, you just can’t take it personally, and you can’t let it get under your skin. I waited until he was finished, and then explained myself, and offered him a solution (see above).

I could have become emotional and yelled back, sure (I actually went and cried in the bathroom from the adrenaline afterwards), but it would have gotten me nowhere. It would not only have made him madder, but it would have put me at fault in a situation where I wasn’t. Don’t give your angry boss a reason to be angrier. Even when they should be more professional, you need to be the bigger person. It might seem unfair in the short term but it will serve you better in the long run.

6. Always Follow Up

When you’ve had a conflict at work, always follow up to see that it’s resolved. After you’ve been yelled at by your boss, follow up the next day to make sure everything is square. Whether that’s working towards the solution, or finalizing the solution, stay on top of it, and show that you care about your job and making things work. No one wants to be in their boss’s bad books, especially when that boss is prone to flying off the hook, so be proactive (which you should be anyway at work!) to earn your good graces back.

Read the original article on Bustle. You can also check them out on Facebook and Pinterest. Copyright 2015. Follow Bustle on Twitter.

From Harvard Business Review: Three Types of Failure to Avoid – Innovation experts have long argued that companies should be more tolerant of failure. But not all failure is created equally. Here are three types of failures that rarely contribute to learning and should be avoided whenever possible: 1. Knowingly doing the wrong thing 2. Failing to gather the right data 3. Prioritizing research over experience.

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3 Types of Failure to Avoid

Innovation experts have long argued that companies should be more tolerant of failure. But not all failure is created equally. Here are three types of failures that rarely contribute to learning and should be avoided whenever possible:

•Knowingly doing the wrong thing.

When a project falls apart because someone hid information or misled others, any learning is moot. Failure is only acceptable when the project was done with good intentions.

•Failing to gather the right data.

Often failure can be avoided by doing some simple research: asking target customers for input or testing an idea before launching it.

•Prioritizing research over experience.

Some things are unknowable without real-life experiments. Don’t waste resources on researching a theory when you can create a prototype or conduct an experiment that will give you a more realistic answer.

Today’s Management Tip was adapted from “When Failure Is Intolerable” by Scott Anthony.

Read the full post and join the discussion »

Source: http://web.hbr.org/email/archive/managementtip.php?date=092710